To provide rapid and reliable communications in support of Berkeley County Emergency Services. To act as a vital and critical link between our public safety agencies and the citizens they protect and serve.
Mission Statement
Why do 9-1-1 dispatchers ask so many questions?
Berkeley County 9-1-1 dispatchers are trained professionals that work around the clock to be the direct link between you and Fire, EMS, and Law Enforcement first responders. Our 9-1-1 dispatchers go through intensive training and certification requirements that can take up to six months to complete before they work independently to be there for you during your time of need. Throughout their training, they are taught how to process administrative and emergency calls by certified instructors. The most valuable piece of information that the 9-1-1 dispatcher needs from you is the location of your emergency.
Our Communications center utilizes a standardized call taking protocol system created by Priority Dispatch for fire and medical emergency calls. If you ever have the need to call 9-1-1 with a medical or fire emergency, the dispatcher will immediately select and follow the appropriate protocol for your emergency.
Law enforcement emergency calls are processed by asking the “6-W’s” (What, Where, Who, Why, When, Weapons). If you ever have the need to call 9-1-1 with a law enforcement emergency, the dispatcher will ask you questions using that technique to collect and relay information to the responding officer.
The information received from the questions that they will ask you will be relayed to the first responders to aid them in giving you the best level of service possible. Whenever necessary, 9-1-1 dispatchers will provide you with lifesaving and/or safety instructions while the responders are on their way to the location of the emergency.
If you ever have the unfortunate need to call 9-1-1, we want you to be confident that you will reach the right person to give you the help that you need. We are here to serve you!
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Department Functions
The Berkeley County 911 Center receives and processes over 240,000 phone calls for service annually resulting in over 160,000 dispatched incidents. The 911 Center is the communications hub for Emergency Response Personnel and for the citizens and visitors to the county. The Telecommunications Staff receives and process calls for service in an accurate and timely manner in order to deliver service to those in need.
911 Tips - Help Us Help You!
- Stay calm and speak clearly.
- Do not hang up until directed to by the 911 dispatcher.
- Answer the dispatcher's questions promptly and to the point.
- Be able to provide location information and directions.
- Be as descriptive as possible. You may be asked to identify people or automobiles involved. The more information you can provide, the better the dispatcher will be able to prioritize your call and relay details to responding units.
- If the situation changes before help arrives, call 911 again and give the dispatcher an update.
- If you experience problems with the dispatcher or feel your call was handled inappropriately, ask to speak to the on-duty supervisor.
- If you can’t call 911, text 911.
Latest News
Berkeley County Prepares for Impacts from Idalia, Update #3
MONCKS CORNER, S.C. – (Wednesday, August 30, 2023) – As Idalia approaches, Berkeley County remains under a Tropical Storm Warning, which means Tropical Storm force winds are possible within the next 36 hours, along with a Flood Watch and Tornado…
Berkeley County Prepares for Impacts from Idalia, Announces Closures, Update #2
MONCKS CORNER, S.C. – (Tuesday, August 29, 2023) – Berkeley County Emergency Management officials and leaders are continuing to monitor Hurricane Idalia, set to make landfall early Wednesday as a category 3 storm…
Berkeley County Prepares for Possible Impacts from Idalia, Update #1
MONCKS CORNER, S.C. – (Monday, August 28, 2023) – Berkeley County Emergency Management officials and leaders are currently monitoring Tropical Storm Idalia. National weather experts are predicting the storm will become a major…
Berkeley County Government to Hold In-House Job Fair July 13
MONCKS CORNER, S.C. – (Thursday, July 6, 2023) – Berkeley County Government is hosting an in-house job fair for open County positions on Thursday, July 13 from 10 a.m. to 1 p.m. The…
Berkeley County Government Releases 2023 Hurricane Guide
MONCKS CORNER, S.C. – (Tuesday, May 9, 2023) – Berkeley County Government has published its latest Hurricane Guide for the 2023 Storm Season. The guide is available in both English and Spanish. It’s…
