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When reporting an emergency:

  • Remain calm
  • Speak clearly
  • Listen to instructions
  • Answer all questions

The person answering 9-1-1 is a trained dispatcher. They have been trained to ask certain questions. Be prepared to follow the dispatcher’s line of questioning. (e.g. WHAT is happening, WHERE the situation is occurring, WHEN did the incident occur, WHO is involved, is a WEAPON involved, what INJURIES have been sustained, etc.).

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