How is a wireless/cell phone 911 call different?


Calls for assistance from a residential or “hard wired plug-in phone” will come into the E911 center with a name, call back number and an address. However, the dispatcher will still verify this information to make sure it is correct and that the responding agencies are directed to the proper location.
Wireless or cell phone calls that come in will contain varying information. This information depends on the type of cell phone that you have, which cellular tower site location it reached and whether or not it is GPS capable. GPS capable phones will provide an estimated physical location.
The complainant’s name, location and call back number are not available to the Dispatcher and will have to be verified.
Providing landmarks, mile markers and general location descriptors will help speed a response to your location.

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