Maintenance Garage

Department Functions

Mission Statement

To keep county vehicles and equipment in safe, dependable, and efficient operating condition through skilled maintenance, qualified technicians, and a culture of safety and accountability.

Structure and Staffing

• Locations: Main Shop, Landfill Garage, Water & Sanitation Shop
• Staffing: 25 skilled technicians and support personnel
• Key Roles:
  • Fleet Manager
  • Shop Supervisors (one at each location)
  • Fleet Technicians (diagnostics, preventive maintenance, and repairs)
  • Parts/Inventory Clerk
  • Administrative Support

Core Services

• Preventive Maintenance (PM): Regularly scheduled inspections and service to extend vehicle life and reduce unscheduled downtime.
• Repair Services: Mechanical, electrical, hydraulic, and diagnostic repairs across all vehicle classes (light, medium, and heavy equipment).
• Emergency/Redline Repairs: Priority response for critical equipment failures to minimize operation disruption.
• Mobile Support & On-site Service: Limited on-site maintenance for remote or urgent needs when feasible.
• Technical Diagnostics: Advanced diagnostics and repair planning using OEM tools and standards.
• Safety & Compliance: Regular inspections, defect management, and adherence to safety regulations and county policies.
• Parts & Inventory Management: Efficient stocking, ordering, and turnover of parts to minimize downtime.
• Fleet Data & Reporting: Maintenance history, uptime metrics, cost tracking, and performance reporting.
• Fuel Sites: Fuel monitoring, ordering, mechanical repairs.

Service Standards and Goals

• Uptime Target: Maximize vehicle/equipment availability for county operations.
• Response Time: Acknowledge and begin priority repairs within defined timeframes (e.g., 2–4 hours for critical assets; 24 hours for routine maintenance).
• Turnaround Time: Complete PM within scheduled window; major repairs returned to service promptly with clear communication.
• Safety: Zero-incident workplace with ongoing safety training and compliance checks.
• Quality: Use OEM or approved aftermarket parts; follow manufacturer service procedures; thorough testing before release.

Operations & Workflow

1. Request & Scheduling
   • PM schedules are planned to minimize vehicle downtime and maximize workload balance among shops.
   • Departments submit service requests via a centralized system.
2. Diagnostics & Work Order
   • Technicians perform initial diagnosis, document findings, and assign a work order with estimated hours and parts.
3. Repair/Maintenance
   • Perform needed maintenance, repairs, and safety checks.
4. Quality Check & Release
   • Post-service inspection, road-test if applicable, and confirmation of proper function.
5. Documentation & Billing
   • Update maintenance history, parts usage, and labor hours; provide cost tracking to the county fleet budget.

Safety and Working Conditions

• Personal Protective Equipment (PPE): Required per job and area.
• Lockout/Tagout Procedures: Enforced for all repair work on energized systems.
• Vehicle/Site Safety Rules: Clear guidelines for shop floors, lifts, jacks, and hazardous material handling.
• Training: Ongoing technician training on preventive maintenance, safety practices, and new equipment technologies.
• Incident Reporting: Prompt reporting and investigation of any near-misses or injuries.
• Ergonomics: Proper lifting techniques and equipment to reduce strain injuries.

Budget and Resources

• Staffing Levels: 25 personnel distributed across three locations to ensure coverage and redundancy.
• Tools & Equipment: Diagnostic tools, lifts, alignment systems, welding equipment, and shop safety gear.
• Parts Inventory: Centralized or location-based inventory with standardized stocking levels.
• Facilities: Adequate workspace, lighting, ventilation, spill containment, and secure storage for hazardous materials.

Continuous Improvement

• Regular process reviews to identify bottlenecks.
• Preventive maintenance optimization using data analytics.
• Vendor performance and parts quality reviews.
• Employee safety and training programs enhancements.

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