To provide rapid and reliable communications in support of Berkeley County Emergency Services. To act as a vital and critical link between our public safety agencies and the citizens they protect and serve.

Mission Statement


Department Functions

The Berkeley County 911 Center receives and processes over 240,000 phone calls for service annually resulting in over 160,000 dispatched incidents. The 911 Center is the communications hub for Emergency Response Personnel and for the citizens and visitors to the county. The Telecommunications Staff receives and process calls for service in an accurate and timely manner in order to deliver service to those in need.

911 Tips – Help Us Help You!
  • Stay calm and speak clearly.
  • Do not hang up until directed to by the 911 dispatcher.
  • Answer the dispatcher’s questions promptly and to the point.
  • Be able to provide location information and directions.
  • Be as descriptive as possible. You may be asked to identify people or automobiles involved. The more information you can provide, the better the dispatcher will be able to prioritize your call and relay details to responding units.
  • If the situation changes before help arrives, call 911 again and give the dispatcher an update.
  • If you experience problems with the dispatcher or feel your call was handled inappropriately, ask to speak to the on-duty supervisor.
  • If you can’t call 911, text 911.

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