To provide rapid and reliable communications in support of Berkeley County Emergency Services. To act as a vital and critical link between our public safety agencies and the citizens they protect and serve.

Mission Statement

Why do 9-1-1 dispatchers ask so many questions?

Berkeley County 9-1-1 dispatchers are trained professionals that work around the clock to be the direct link between you and Fire, EMS, and Law Enforcement first responders. Our 9-1-1 dispatchers go through intensive training and certification requirements that can take up to six months to complete before they work independently to be there for you during your time of need. Throughout their training, they are taught how to process administrative and emergency calls by certified instructors. The most valuable piece of information that the 9-1-1 dispatcher needs from you is the location of your emergency.

Our Communications center utilizes a standardized call taking protocol system created by Priority Dispatch for fire and medical emergency calls. If you ever have the need to call 9-1-1 with a medical or fire emergency, the dispatcher will immediately select and follow the appropriate protocol for your emergency.

Law enforcement emergency calls are processed by asking the “6-W’s” (What, Where, Who, Why, When, Weapons). If you ever have the need to call 9-1-1 with a law enforcement emergency, the dispatcher will ask you questions using that technique to collect and relay information to the responding officer.

The information received from the questions that they will ask you will be relayed to the first responders to aid them in giving you the best level of service possible. Whenever necessary, 9-1-1 dispatchers will provide you with lifesaving and/or safety instructions while the responders are on their way to the location of the emergency.

If you ever have the unfortunate need to call 9-1-1, we want you to be confident that you will reach the right person to give you the help that you need. We are here to serve you!

Explore

Department Functions

The Berkeley County 911 Center receives and processes over 240,000 phone calls for service annually resulting in over 160,000 dispatched incidents. The 911 Center is the communications hub for Emergency Response Personnel and for the citizens and visitors to the county. The Telecommunications Staff receives and process calls for service in an accurate and timely manner in order to deliver service to those in need.

911 Tips - Help Us Help You!

  • Stay calm and speak clearly.
  • Do not hang up until directed to by the 911 dispatcher.
  • Answer the dispatcher's questions promptly and to the point.
  • Be able to provide location information and directions.
  • Be as descriptive as possible. You may be asked to identify people or automobiles involved. The more information you can provide, the better the dispatcher will be able to prioritize your call and relay details to responding units.
  • If the situation changes before help arrives, call 911 again and give the dispatcher an update.
  • If you experience problems with the dispatcher or feel your call was handled inappropriately, ask to speak to the on-duty supervisor.
  • If you can’t call 911, text 911.

Latest News

Post List #4
Berkeley County 911, Dispatchers Receive Prestigious State-Level Awards

Berkeley County 911, Dispatchers Receive Prestigious State-Level Awards

Jenna Ley JamisonOct 13, 20224 min read

MONCKS CORNER, S.C. – (Thursday, October 13, 2022) – Berkeley County 911 Communications received multiple state-level awards this month at the Annual Fall Conference for theSouth Carolina Association of Public-Safety Communications Officials (APCO)…

Berkeley County to Hold In-House Job Fair October 6

Berkeley County to Hold In-House Job Fair October 6

MONCKS CORNER, S.C. – (Tuesday, October 4, 2022) – Berkeley County Government is hosting an in-house job fair for open County positions on Thursday, October 6, 2022 from 11:30 a.m. to 1:30 p.m.…

Emergency Response Vehicles Delayed in Berkeley County Throughout Ian

Emergency Response Vehicles Delayed in Berkeley County Throughout Ian

Jenna Ley JamisonSep 30, 2022

MONCKS CORNER, S.C. – (Friday, September 30, 2022) – Emergency responses across Berkeley County are currently delayed. Due to high winds, high-profile vehicles (i.e. ambulances, fire trucks, and utility vehicles) are periodically suspended…

Berkeley County to Partially Activate Emergency Operations Center Friday, Sept. 30

Berkeley County to Partially Activate Emergency Operations Center Friday, Sept. 30

Jenna Ley JamisonSep 29, 2022

MONCKS CORNER, S.C. – (Thursday, September 29, 2022) – Berkeley County will move from OPCON 3 to OPCON 2 at 6 a.m. on Friday, September 30, partially activating its Emergency Operations Center (EOC).…

Berkeley County Government Announces Office Closures Ahead of Hurricane Ian

Berkeley County Government Announces Office Closures Ahead of Hurricane Ian

Jenna Ley JamisonSep 28, 2022

MONCKS CORNER, S.C. – (Wednesday, September 28, 2022) – Berkeley County is under a Hurricane Watch and Tropical Storm Warning as Hurricane Ian inches closer to South Carolina. A watch does NOT mean…

Newsroom

Comments are closed.